Answers to your 4K IPTV Frequently Asked Questions.

IPTV stands for “Internet Protocol Television”. Basically, it means watching TV through the Internet. You do not require cable TV; It’s the same as watching a movie by streaming on Netflix.

Our servers can be accessed through all Smart TV sets (Samsung, Sony, LG…), all Android devices (STB, phones), Apple TV, iPhone, MAG box or STB Emulator app, Enigma2 (M3U/Xtream ONLY) and Fire Sticks.

A VPN, when used incorrectly, will cause more problems with your streaming than it will solve. The object of a VPN is to overcome blocking and to protect your privacy. The following two rules are good VPN practices.

1. Use a good VPN provider; Free & very cheap VPNs tend to bog down at peak times.
2. Always select a VPN provider with a Zero Logging policy; if they do not advertise this, STAY AWAY.
3. Keek your latency down. Too many people install a VPN and use whatever the default endpoint is, DON’T! You want to mask your location, the VPN itself does this, so connect a couple of states over; the further away you select your endpoint, the more latency you add, and the more likely you will experience VPN-induced buffering.

Because our streams use H264, the base stream is less than 10Mbps for HD, around 20Mbps for 4K, and 35Mbps for 8K, but the speed that the buffer can recharge is the key to stability 35Mbps is a recommended minimum.

Some of the older movies in the 4K library can require 60Mbps+ to stream stably if you experience buffering, try the FHD version, the quality is extremely good.

Yes, we offer a 24-hour & a 7-day trial. We are not afraid to let people try our service, but we will only offer one trail per user.

24-Hour Trial.
24-hour test. One per customer. We highly recommend our 7-Day trial; 24 hours is not enough time to properly evaluate a system.
Fake names and disposable email accounts will be ignored.

7-Day Trial – €5.00.
We offer a 7-Day trial for just €5 on the homepage; we don’t believe you can properly test the service in 24 hours.

The trial comes with a €5 coupon for our cart that you can use should you decide to upgrade to a full package.

How does the coupon work?
Simple, if you upgrade to a full subscription, enter the coupon in the cart, so you do not pay twice.

You can install M3U codes on as many devices as you like, BUT no two devices should connect simultaneously, or your username will be blocked.

We only accept patments with Credit Cards, PayPals charges are too high to maintain our current prices.

Sorry, NO PayPal

Yes. Because Android devices can access a vast library of apps from Google Play Store, you can turn pretty much anything from a TV to a PC monitor into a Smart TV; all you need is access to the internet and a spare HDMI port.

Absolutely not. Whilst an STB will give great results, you can achieve excellent results using software or a SmartTV.

Simple, if you look at the bottom of your account details email we sent you when you signed up, you will find the link to the update page there.

Usually, a ticketed request will receive an answer within 2 hours, but it may take up to four hours at peak times. Rest assured, we get to all of your requests as quickly as possible.

4K IPTV offers support for the following resolutions.

• HD/HD Ready – 1280×720
• Full HD/FHD – 1920×1080
• 4K Ultra HD/UHD – 3840×2160
• 8K Ultra HD/UHD – 7680×4320

Check your playlist using your pc and VLC Player, which will usually highlight any issues.

Where possible, it is always better to use a hardwired connection for stability, but some devices do not support ethernet, so ensure their wi-fi signal is as strong as possible.

On almost all Android devices, we recommend using TiviMate or IPTV Smarters Pro on any device that supports them; these are the best apps out there, and offer the greatest stability, and the most features. For Windows, use IPTV Smarters Pro, VLC and a host of others. Apple devices seem to work best using GSE Smart IPTV.

Your subscription will be active as soon as you receive our confirmation email with your access codes.

Because IPTV is streamed over the internet, many things can cause interruptions or buffering in your stream; 4K IPTV is no different to Netflix or YouTube.
Slow or unstable internet speeds cause most buffering problems, but you are always welcome to put a ticket in and ask us to check a particular channel’s stability.
A good rule of thumb is that if all channels are buffering/stuttering, chances are it is an issue with your internet speed or the current load on your connection.

Yes. As long as you have access to the internet at the recommended speed, you can use our service anywhere in the world. Before you travel, please contact us so we can turn off your account’s geo lock.

Maintenance day is Monday, 06:00 – 12:00 GMT.
In order to ensure the stability of the service, we carry out regular maintenance of our servers and websites, if there is any scheduled maintenance, it will be carried out between these hours.

EPG Database Reloads, 04:00 – 06:00 GMT Daily.
During this time, EPG updates may be unavailable.

When you signup for a package, you will receive an email with your account information to activate your device along with a username and password to access our support portal, where you will find instructions on setting up most devices.